Help Center
Accounts, tasks, credits and how to reach us.
Contact support
Email freyhuang@jasariellive.com with your account email and the task number. We reply within one business day (Singapore time).
How to take the three reference photos
Person: front-facing, waist up, good light, plain background - this is who appears in the video. Product: fills the frame, clean background. Store: the shopfront or the interior. With a person photo, that person is in the video; without one, the system generates a local-looking person for the language market you choose.
How to edit the lines
In the studio every shot's line can be edited. Click Save shot text and only that shot's voice-over and subtitle are redone; other shots stay. To have your exact words spoken, put them in Additional requirement when creating the project and tap Read my lines.
Why the offer is said only once
Repeating an offer makes a short video sound like an ad and viewers swipe away. The system says the offer once at the end; before that it shows the customer's problem, how the product solves it and visible proof. If you want it twice, say so in Additional requirement.