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ThinkNova

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Accounts, tasks, credits and how to reach us.

Version 16 · Effective date 2026-10-20

Document language: en

Contact support

Email freyhuang@jasariellive.com with your account email and the task number. We reply within one business day (Singapore time).

How to take the three reference photos

Person: front-facing, waist up, good light, plain background - this is who appears in the video. Product: fills the frame, clean background. Store: the shopfront or the interior. With a person photo, that person is in the video; without one, the system generates a local-looking person for the language market you choose.

How to edit the lines

In the studio every shot's line can be edited. Click Save shot text and only that shot's voice-over and subtitle are redone; other shots stay. To have your exact words spoken, put them in Additional requirement when creating the project and tap Read my lines.

Why the offer is said only once

Repeating an offer makes a short video sound like an ad and viewers swipe away. The system says the offer once at the end; before that it shows the customer's problem, how the product solves it and visible proof. If you want it twice, say so in Additional requirement.

Support FAQ

Check these before filing a request

What is ThinkNova?

ThinkNova is an AI tool for small shops to create promotional videos, including 15-second formats, and posters from product details or photos without filming.

How much does a video cost?

Credits depend on the selected tool, model and video duration. Check the quote before generating. New accounts get 100 free credits, valid for 45 days; top-ups start at US$6 for 500 credits.

Which languages can the video be in?

Output languages vary by tool and model. Check the available language options in the selected tool before generating; interface languages do not guarantee the same output languages.

Can I make it on my phone?

Yes. Open ThinkNova in your phone browser to create shop videos and posters; no app installation is needed.

Why do I see a session expired message after signing in?

You can be signed in on one browser at a time. Signing in on a new browser signs you out of the old one, so just sign in again there.

Are credits charged when a task fails?

No. If a task fails or is cancelled, the credits go back to your balance. You can see each refund in your credit history.

What if a result link cannot be opened?

Try opening it again from the asset library or task detail. If it still fails, contact support with the asset or task number.

How do I request privacy access or deletion?

Contact us on WhatsApp at +65 8940 1699. Include your account email and the content you want to access or delete.