Account access, task status, asset access, subscriptions, billing records, privacy, and security requests.
Help Center
Help and Support
This page explains ThinkNova support scope, account and subscription help, task and asset troubleshooting, and privacy or security request channels.
Prepare task numbers, order numbers, error messages, and screenshots before submitting a support request.
For access, correction, or deletion requests, include your account email and the specific request type.
Report suspicious sign-ins, unexpected charges, infringement, or misuse through support as soon as possible.
Support workflow
Identify the issue before contacting support
01
Check account status
Confirm whether you are signed in, signed out by another session, using the correct email, or need verification.
02
Review task or order details
For task issues, check task number and error text. For billing, check order number, payment status, and invoice status.
03
Prepare required context
Include account email, task/order number, screenshots, timing, and what action you request from support.
04
Use the official support channel
Submit requests through the Help Center, in-account support entry, or contact channel in order/invoice records.
Support FAQ
Check these before filing a request
Why do I see a session expired message after signing in?
Refresh and sign in again. ThinkNova currently uses a single active session: a new browser sign-in will require older sessions to sign in again.
Are credits charged when a task fails?
Failed, canceled, or provider-error tasks are handled by the credit ledger rules for freezing, deduction, or refund. The credit ledger is the source of truth.
What if a result link cannot be opened?
Try opening it again from the asset library or task detail. If it still fails, contact support with the asset or task number.
How do I request privacy access or deletion?
Submit through the official support channel with your account email, request type, and the data scope you want handled.